WebRequests has stopped working


#1

Hi!

My customers API has stopped working, all requests get an error (translated from Swedish):

“The underlying connection was closed: An unexpected error occurred on a send”

does anyone have any ideas?

BR
Johan


#2

Hi @jono1071,

Sorry to hear about this, but I’d be happy to help out.

Could you please send us an email at support@geckoboard.com with your account details so that we can review this further on our end?

Thank you,
Heather


#3

Not 100% sure but that type of issues suggest your script/endpoint isn’t able to reach Geckoboard. Can you make sure that your API is connecting using TLS1.1 or above (you can use this tool for that https://www.ssllabs.com/ssltest/analyze.html). Also, please make sure that yourAPI is exposed to Geckoboard if it is behind a firewall.