Hey community, does anyone have any examples of a Zendesk dashboard? I am in the process of building one for our Support team, looking for best practices and inspo!
We have a range of Customer Support dashboard examples on our website but also have a very cool speed-run video of building a Zendesk dashboard in just 7 minutes (below).
What are the goals of your Support team and which Zendesk products do they use? Whatever the case, I would suggest sharing the dashboard with the team and asking for feedback once you have built the first version - they’ll know best what they need to see.
Hope this helps
Further to in terms of what metrics to put on your dashboard here are 10 commonly agreed important customer service metrics that can help you provide better service (assuming that’s the use-case for the dashboard) https://www.zendesk.com/blog/top-10-help-desk-metrics/ in terms of where to position them on the dashboard, we normally recommend to keep your most important ones top/left and the less important ones bottom/right (as that the way it would be “read”)